EN
At Stellantis Insurance Ltd we are committed to providing you with the best possible experience and service. We rely on you to tell us when we’ve fallen short of your expectations, as only through your feedback can we continue improving and striving to provide the best possible service you have come to expect from us.
The simplest and quickest way to lodge a complaint is by filling in the form below. Alternatively you may also contact us through email or by post:
We are sorry if you are not completely satisfied with our service. At Stellantis Insurance Ltd we strive to achieve the highest level of customer satisfaction and this is built on the feedback we receive from our customers. As such, we take every complaint very seriously.
An acknowledgment of receipt is sent within 3 working days together with a brief explanation of the procedure unless a response on the merits is given within the week. We undertake to deal with your complaint within two (2) weeks of receipt, if all documents necessary are in order (please refer to the complaints form). We guarantee a definitive answer within one month.
Where this is not possible, and the investigation of a complaint is not completed within one (1) month of receipt of the complaint,; we will inform you about the causes of the delay, inform you of the actions that are being taken and will inform you when we expect to provide you with a full response.
